The Maharashtra Real Estate Regulatory Authority (MahaRERA) has opened a help desk for citizens to resolve inquiries from home buyers regarding various services. Toll-free numbers are 1800 2103770 and 022-69157100 operate from 7:00 am to 11:00pm every day, except Sundays and public holidays.

MahaRERA’s secretary Vasant Prabhu said the technical assistance was launched when many citizens declared their inability to communicate with the authorities after the pandemic for various problems. A team has been appointed to assist citizens in resolving their concerns. The team will assist them in filing complaints online or checking dates of hearings or other project registration requests. The support service will provide general information. If there are citizens who want to understand more technical issues, a dedicated technical team will help them.

Ramesh Prabhu, chairman of the Maharashtra Society Welfare Association, said, this move would help citizens who are unfamiliar with MahaRERA’s activities. Many of MahaRERA members tried to call the toll-free number and found it very helpful. This move is very advantageous during the time of pandemic. Citizens can contact the support service and check the status of the project before investing in it.

The helpdesk will also help people file complaints under the direction of on-duty staff.

Manjunath Kakkalameli, a district court lawyer, said, even though the virtual hearing took place during the pandemic, there would be a help desk available to help citizens. Section (3) of the Real Estate (Regulation and Development) Act 2016 requires the authorities to introduce an online system for submitting project registration applications.

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