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MahaRERA launches help desk to resolve general queries of homebuyers

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The Maharashtra Real Estate Regulatory Authority (MahaRERA) has opened a help desk for citizens to resolve inquiries from home buyers regarding various services. Toll-free numbers are 1800 2103770 and 022-69157100 operate from 7:00 am to 11:00pm every day, except Sundays and public holidays.

MahaRERA’s secretary Vasant Prabhu said the technical assistance was launched when many citizens declared their inability to communicate with the authorities after the pandemic for various problems. A team has been appointed to assist citizens in resolving their concerns. The team will assist them in filing complaints online or checking dates of hearings or other project registration requests. The support service will provide general information. If there are citizens who want to understand more technical issues, a dedicated technical team will help them.

Ramesh Prabhu, chairman of the Maharashtra Society Welfare Association, said, this move would help citizens who are unfamiliar with MahaRERA’s activities. Many of MahaRERA members tried to call the toll-free number and found it very helpful. This move is very advantageous during the time of pandemic. Citizens can contact the support service and check the status of the project before investing in it.

The helpdesk will also help people file complaints under the direction of on-duty staff.

Manjunath Kakkalameli, a district court lawyer, said, even though the virtual hearing took place during the pandemic, there would be a help desk available to help citizens. Section (3) of the Real Estate (Regulation and Development) Act 2016 requires the authorities to introduce an online system for submitting project registration applications.

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6 month extension to builders to deliver projects-MahaRERA

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On Friday, the Maharashtra Real Estate Regulatory Authority (MahaRERA) gave builders a six-month relaxation to complete projects. Authority has accepted the demand to apply the force majeure clause due to the second wave. This is the second time during the pandemic that the authorities have provided such assistance to developers in the state.

“All projects registered by MahaRERA for which a completion date, revised completion date or extended completion date expire April 15, 2021 or later. The validity period for such projects is extended by six months, authority said in a notification.

Further authority said it would issue revised project registration certificates and revised timelines for such projects as soon as possible. It also made it clear that the renewal will not apply to projects that were to be completed by April 15th.

The notification said that on April 13, the state government issued instructions to restrict the movement of people due to another wave of infection, adding that the wave was more deadly. The lockdowns halted the construction activities due to labor shortages and impact on the movement of building materials. A six-month period of “force majeure” has been announced from April 15 to October 14.

Other authorities should also follow same process

The order was issued to help the government control the damage caused by COVID-19. Also to ensure that the implementation of the project is not affected.

The conditions or time limits for the implementation of projects that expire at any time during the force majeure period will be automatically extended till the expiration date. However the rights of allottees will not get affected through the order. The notification said that an association of promoters had presented themselves before the authority for help in view of another disruption ravaging the industry.

Developer Niranjan Hiranadani, National president of realty industry body Naredco, said, “This is a step in the right direction and the sector hopes that other authorities besides MahaRERA will follow the same thought process and provide the same relief.”

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